Shipping & Returns

Please review the following information before placing your order.

Shipping information

Shipping information is handled case by case, item by item, and location by location. The applicable shipping information for your order can be found during checkout.

Return window

We accept return requests within 24 hours. Please contact BetaME as soon as possible if you need to request a return.

Items we do not accept for return

For hygiene and safety reasons, we do not accept returns of cosmetics, lingerie, underwear, or similar items.

Defective items and evidence

If you believe an item has a defect, please provide clear photographs and any other relevant evidence when contacting us. We will review the details of the request.

Change-of-mind returns

We do not accept returns simply because a customer has changed their mind.

Return location

We do not accept returns outside Egypt.

Refunds

Any refund will be discussed and handled specifically for the individual case. A refund is not automatic and will be reviewed based on the details provided.